Last Updated: June 2026
Welcome to Geek Team. These Master Terms & Conditions (“Agreement”) constitute a legally binding agreement between Compwiz LLC d/b/a Geek Team (“Geek Team,” “we,” “us,” or “our”) and the entity or individual purchasing, subscribing to, or utilizing our services, software, or support packages (“Client,” “you,” or “your”).
By processing an order, signing an invoice, submitting a payment via our payment process, or utilizing any of our support platforms, you agree to be bound by these Master Terms, as well as any applicable Product-Specific Addendums.
1. Structure of Terms and Product Addendums
These Master Terms govern your overall relationship with Geek Team. Depending on the specific service, subscription tier, or platform management package you purchase, your engagement is additionally governed by one or more product-specific addendums. In the event of a conflict, the product-specific addendums will take precedence for that specific service.
Applicable addendums—including specialized terms for Google Workspace Administrative Management Plans or discrete consulting projects—are provided directly to clients via private digital portals, secure invoices, or billing checkout screens prior to purchase. You agree to be bound by the specific addendum attached to your active deployment or payment authorization.
2. Billing, Late Fees, and Payments
- General Terms of Payment: Payment shall be made via credit/debit card, automated clearing house (ACH), or pre-arranged payment methods accepted through our online billing infrastructure or authorized payment gateways.
- Finality of Sales: All sales of recurring services, setup fees, discrete project work, and secondary software licenses are final. No refunds will be issued.
- Late Fees: A late payment fee of $25 per month will be automatically applied to any client invoice that remains unpaid past its designated due date.
- Chargeback Protections: Chargeback and bank reversal administrative fees are $20. Any fraudulent or bad-faith chargebacks that require formal documentation and a dispute process will be billed an administrative recovery fee of $1,000 or more per transaction to cover the legal and operational hours required to prepare dispute evidence.
3. Performance Standard & Client Responsibility
- Best Effort: All technical support, migrations, configurations, and optimization consultations are performed on a “best-effort” basis using industry-standard professional methodologies. Geek Team does not warrant or guarantee that technology environments will operate completely uninterrupted or error-free.
- Data Backup Responsibility: The Client maintains ultimate and exclusive responsibility for backing up their own critical business data prior to any scheduled maintenance, system configuration, or system migration. Geek Team shall not be held liable for accidental data loss occurring in environments where the client has failed to maintain secondary, verified backups.
- Compliance, Lawful Use, and Right of Refusal: The Client warrants that all requested tasks, configurations, data retrievals, and access permissions comply fully with all applicable local, state, and federal laws. Geek Team will strictly refuse to perform any action that is illegal, unauthorized, or fraudulent (including, but not limited to, accessing electronic accounts without verified legal authorization or bypassing security controls maliciously). If a Client requests or attempts to compel an illegal action, Geek Team reserves the right to immediately terminate all services. In the event of such termination, the Client immediately forfeits all remaining balances or prepayments, all sales remain final, and absolutely no refunds will be issued. Geek Team additionally reserves the right to report perceived legal violations to appropriate authorities.
4. Limitation of Liability
To the maximum extent permitted by applicable law, the total aggregate liability of Compwiz LLC d/b/a Geek Team for any claims, losses, damages, or breaches arising under this agreement or any service addendum shall not exceed the total price actually paid by the Client to Geek Team for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event.
In no event shall Geek Team be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, or business continuity.
5. Governing Law & Dispute Resolution
This Agreement, and all claims arising out of or relating to our services, shall be governed by, and construed in accordance with, the laws of the State of Connecticut, without giving effect to any choice of law principles. Any legal action arising hereunder shall be brought exclusively in the state or federal courts located in Fairfield County, Connecticut. The parties attempt to resolve all disputes via good-faith negotiation prior to escalating to formal litigation.
6. Modifications
Geek Team reserves the right to modify these Master Terms and any Product-Specific Addendums at any time to reflect software platform changes, legal updates, or service operational shifts. Continued use of our management tools, ticketing portals, or consulting assets following an update constitutes acceptance of the updated terms.